Dasher is a marketing reporting platform used by marketing agencies and the businesses they work with. We process data on behalf of those businesses — an agency or its client connects their own accounts, and they decide what is collected and for how long. This page explains how to have that data deleted.
If you filled in a form or contacted a business
If you submitted an enquiry — including a Facebook or Instagram lead form, a website form, or a phone call — the business you contacted holds your information and decides how it is used. Contact that business directly and they can have it removed, including from Dasher.
If you would rather come to us, or you are not sure which business it was, email hello@usedasher.com with the phone number or email address you used. We will identify the records, pass the request to the business responsible, and delete our copy.
Data we receive from Meta
When a business connects its Facebook or Instagram advertising to Dasher, we receive and store:
- Connection details — an access token (encrypted at rest), the connected account name and identifier, and the identifiers and names of the selected business portfolio, ad account and Facebook Page.
- Advertising performance — spend, impressions, clicks, conversions and similar totals by campaign and ad. These are aggregate figures and contain no information about individual people.
- Lead form submissions — where a business enables it, the details a person entered into one of its Facebook or Instagram lead forms, such as name, email address and phone number, along with the campaign or ad it came from.
Our access is read-only. Dasher cannot post content, create or change ads, or message anyone on a connected account.
If you are a Dasher customer
You can disconnect Meta at any time from Settings → Integrations → Meta Ads. Disconnecting immediately deletes the stored access token and every cached advertising report for that client. It does not by itself remove lead records that have already been imported.
To have lead records or any other stored data deleted, email hello@usedasher.com from an address associated with your account, naming the client and the data concerned.
What happens next
We acknowledge deletion requests within five business days and complete them within 30 days. Where we cannot delete something — for example a record we are required to retain for a legally mandated period — we will tell you what is being retained and why.
Some backups are held for a limited period after deletion and are overwritten on their normal cycle.
Contact
hello@usedasher.comSee also our privacy policy.